Candidatei-me online. Fiz uma entrevista na empresa Spectrum (Buffalo, NY).
Entrevista
Very simple, general customer service questions. Basic troubleshooting scenarios. Familiarity with networking a plus as well as a history in customer service. Questions asked regarding customer support history. Not a difficult interview.
Perguntas de entrevista [1]
Pergunta 1
When have you gone out of your way for a customer?
Fiz uma entrevista na empresa Spectrum (Bridgeton, MO).
Entrevista
There is a 3 step interview process, one with HR, then with a Supervisor, last will be with a manager. They all generally ask the same questions but what they are looking for is your personality and ability to connect .
Perguntas de entrevista [1]
Pergunta 1
What is the difference between a modem and a router?
Candidatei-me online. O processo levou 4 semanas. Fui entrevistado pela Spectrum (Greensboro, NC) em set. de 2019
Entrevista
Meeting with 2-3 supervisors walk through the floor. They take turn asking you questions and you are able to ask them questions as well. A pretty standard call center interview. Cabling and tech knowledge help but more customer service focused.
Perguntas de entrevista [1]
Pergunta 1
Name a time you went above and beyond doe a customer.
Basic technical questions.
