I interviewed with Spring Health in December for a senior digital marketing role and went through an extensive, fast-tracked interview process. Communication early on was very responsive and positive, and I was encouraged to move quickly through each stage ahead of the holidays. The process included conversations with a recruiter, a PI assessment, the hiring manager, segmented interviews with two team members, and a final interview with a VP. At every stage, feedback was consistently excellent. There were no negative signals at any point, and both the recruiter and team members strongly implied that I was a very strong candidate with good chances of moving forward. Each interview required hours of preparation and involved in-depth discussions and detailed questioning. Given the seniority of the role and the time investment required, I expected a high level of professionalism through the final stage. After the VP interview, communication stopped entirely. While I understood the holidays were a factor, I followed up proactively in the second week of January. I received a positive response from the recruiter, with no mention of other candidates or ongoing comparisons, and was told a decision would be made within days. No update followed. After another follow-up, I eventually received a generic rejection email several days later — containing noticeable errors — stating the company had decided to move forward with another candidate. At the time of writing, the role remains open and actively promoted. This did not feel like a competitive final decision between candidates, but rather a breakdown in communication and process ownership. For a large, mission-driven company preparing for an IPO, ghosting a candidate after a VP-level interview and then closing the loop with a careless, templated rejection is disappointing and avoidable. The interview conversations themselves were strong, and the team members I met were impressive. Unfortunately, the way the process concluded significantly undermined the overall experience. I hope Spring Health improves its candidate communication and closing practices, especially at the final stage.