The interview process was a bit unprofessional and unconventional. The guy who interviewed did not have a list of questions to ask me. Instead, he was asking questions from the top of his head. He read my resume and instantly asked me about my educational experience since I have an advanced degree. I was asked about my professional experience as it relates to the position. I was very qualified for the position. I was not offered the position because he felt, or the company felt that there are more qualified applicants. I have over 4 years of customer service, call center experience. How could I not be qualified for the position? However, I felt that I was not selected because I have 2 degrees.

I applied online and it sounded wonderful. I was immediately contacted by a very friendly internal recruiter who sent me a lengthy online application and many forms to print. I interviewed online with a cold, purse-lipped manager-type.