Just basic questions about you and customer services. both in english and hindi . And after that they put you in a hypothetical situation and you have to enact that situation on the spot and answer the followups .

The interview process is a series of steps that helps companies determine if a candidate is qualified for a job. The process may include a screening interview, first interview, and other interviews. Steps in the interview process Screening interview The first discussion with a candidate, usually over the phone. First interview A one-on-one interview to assess the candidate's qualifications and experience. Behavioral interview Focuses on the candidate's past experiences and how they relate to the job.