I applied online, then I was invited to take an online assessment. Once the assessment was completed, I was emailed for a phone interview. This process was about a month, but I heard it usually doesn't take this long. The phone interview was about 15 minutes 10 questions. The basic customer service questions. Why they should choose you? Difficult customer etc.... I was told they have 40 phone interviews in the next 4 business days.

It was a joke. The agent had no clue what she was doing. She made commitments that she could not keep. The agent had no idea how to interview anyone for how to screen for applicants. It was obvious that she was not cut out to be an agent.

Interview process was really easy. I didn't even find the job, the recruiter found me and told me to apply. I did and then I took the assessment! I thought I failed but apparently I didn't. Shortly after (maybe two days), I got an email about scheduling a phone interview! Now when I looked up the hiring process, the website said I would have to do an second interview. But the offer was extended to me at the end of the call. No second interview. Questions focused on my current job at the time and my role and duties.