Applied online and received an email saying they were interested in considering me and sent me links to complete some tests. One was a personality type of test and the other was a skills test. It was a simulation where you would take calls from clients and record their information. You earned points by typing the information accurately and not asking the client to repeat themselves. It was pretty easy if you were careful to pay attention. There was also a typing test. After that I got an email saying they wanted to do a phone interview. The interview was fairly short, a little under 30 minutes. We talked first about my experience and then there were several behavioral interview questions. They seemed focused mainly on leadership skills and how you would handle clients who are unhappy. At the end of the phone interview I was given a contingent offer of employment. Once I completed a background check and drug test I was given an offer of employment.

The process took about a month. I applied 2/28, got a link to take an assessment on 3/3, then I received an interview invite on 3/6. The interview questions were behavioral questions (STAR) . I did the interview and received an invite for a phone call to learn more about position on 3/21.