The interview process was pretty simple and laid back. From start to finish it was a little of a week and half - two weeks before I was hired on. I filled out the the online application and took their knowledge quiz. If you have a basic knowledge of computers then it should be a breeze. After a few days I received and e-mail about setting up a phone interview. There wasn't much choice on when to interview, as only one slot was open. I was told to expect the interview to last about an hour. I took my weekend to study up on terms, and basic knowledge. I basically gave myself a crash course refresher. The interview basically lasted 15 minutes, and the questions were simple and non-technical. Most of the questions had to deal with if you can follow a flow chart, how to do handle an upset customer, what do you do if you need to transfer a customer, etc. The interview was also very adamant on the strict training schedule, that I would need to be available for 5 weeks straight. They also informed me of the hours I would be in training for. Later that day I received an e-mail wanting me to send in my specs again. I did that and I received an e-mail back saying i needed to fix two things.One my monitor res and I needed windows 7 ( I had since upgraded to 10). I fixed those two things, sent my specs in and even called and left a messaged. Within the hour I had an offer call which I accepted. So again the whole process was every easy and didn't take too long.