Process was simple; applied at Support.com website; received an email to set up a phone interview; after phone interview I get my onboarding paperwork within a few days and was in training a week later.

Online application (with competency test that included stat-testing your computer for minimum requirements) Email to set up phone interview Interview over the phone (computer needed. I was required to send snapshots of my computers specs because the test was inaccurate, and they needed to make sure I met minimum qualifications. They asked for at least an hour to be set aside for the interview but mine was about 30 minutes long.) Call back with job offer or alternatively email a rejection.