MUST BE TAKEN FROM A PC/MACINTOSH, PHONEs are UNSUITED AND PROHIBITED FOR THEIR ONLINE INTERVIEWS DESPITE THE FACT IT'S A PHONE COMPANY !!!!! Unimaginative, the HireVue four scenario call center questions then a simultaneous logic set while taking a simple retention test of a hypothetical inbox, each inbox question is based on four messages on topics such as when the insurance benefits manager visits and you're required to select the day (M,T,W,Thu,Fr). The math portion is less challenging and feels more like answering Captcha's. Assuming you aren't sleeping at your desk. Answer the questions in the START fashion with a real event in your career, describe your action and describe the tangible result, fairly simple unless you're trying to avoid being hired. What was your best customer service experience provided and what for[sic]? How do you multitask while handling customers. What is your strongest skill used for providing an good service experience. When new technology is released, what is your learning process for determining its usage?

I applied, the next day I got an email saying that I was able to set up a day where I would be able to go and have an interview. I went to the interview, sat at a desk and listened to calls for 15 minutes, I then went into an office and we have a role-play, where they gave me information for the mock call, after we had a 1-1 interview. After they showed me around the facility, and sat me down to listen to two "live" calls that other associates were having. I was emailed the next day saying they were going to perform a background check and 7 days later they emailed me that they had an offer for me, and I accepted. Overall, the places seems like a very goal-oriented business. Everyone seemed very focused on their taste, the environment seemed relaxed.