T Mobile is not consistent in their hiring process. They use humans as a "resource" not as people. Coaches are usually used to interview prospective new representatives and do not reveal what the "call center" experience is really like. This contributes to the extremely high turnover rate of new trainees. In many cases 70% washout rate has been consistently acceptable. I know since I was a long term employee who personally experienced the radical change in T Mobile's culture, especially from 2008 to 2011. If you are hired you can expect to find that actual production department metric and performance expectations to be radically different from the basic training expectations and environment.
Perguntas de entrevista [1]
Pergunta 1
T Mobile continues to ignore the importance of World Class customer service. This is reflected in their continued failures according to JD Powers rankings. Where T Mobile reigned supreme it now wallows in obscurity. It all began when T Mobile transferred its customer service centers to the Philippines for Prepaid Customers and later opened a call center in Argentina to serve Spanish speaking customers. With the failed sale of T Mobile to AT&T and the subsequent closure of 1/3 of their customer service call centers in 2012 (and prior gutting of experienced staff), a practical, obvious absence in real customer service was sealed after a 3 year behind the scenes decline. It will be a long time before T Mobile can be said to have World Class customer service.
Candidatei-me pessoalmente. Fui entrevistado pela T-Mobile (Los Angeles, CA) em jul. de 2018
Entrevista
Very easy. Asked retail interview questions, got an offer on the spot. Make sure you know some facts about T-Mobile, they’ll ask what you know about the company. If you have sales experience that’s a plus. After the interview you can expect to start training soon.
Perguntas de entrevista [1]
Pergunta 1
Asked questions such as , tell me about yourself? why do you want to work here? Where do you see yourself in 1-5 years? How would you sell this item to someone? What do you know about the company?
