Ir para o conteúdoIr para a pasta
  • Vagas
  • Empresas
  • Salários
  • Para empresas

      Avance em sua carreira

      Descubra qual pode ser seu salário, conquiste a vaga dos seus sonhos e compartilhe insights de qualidade de vida com sigilo.

      employer cover photo
      employer logo
      employer logo

      TD

      Empresa engajada

      Sobre
      Avaliações
      Remuneração e benefícios
      Vagas
      Entrevistas
      Entrevistas
      Buscas relacionadas: Avaliações da empresa TD | Vagas da empresa TD | Salários da empresa TD | Benefícios da empresa TD
      Entrevistas da empresa TDEntrevistas do cargo de Customer Service Representative da empresa TDEntrevista da empresa TD


      Glassdoor

      • Sobre
      • Prêmios
      • Blog
      • Fale conosco

      Empresas

      • Conta gratuita de empresa
      • Área da empresa
      • Blog para empresas

      Informações

      • Ajuda
      • Regras da Comunidade
      • Termos de Uso
      • Privacidade e opções de anúncios
      • Não venda nem compartilhe minhas informações
      • Ferramenta de consentimento de uso de cookies

      Trabalhe conosco

      • Anunciantes
      • Carreiras
      Baixe o aplicativo:

      • Busque por:
      • Empresas
      • Vagas
      • Localizações

      Copyright © 2008-2026. Glassdoor LLC. “Glassdoor”, “Worklife Pro”, “Bowls” e o logotipo do Glassdoor são marcas comerciais pertencentes à Glassdoor LLC.

      Empresas seguidas

      Fique por dentro de todas as oportunidades e dicas internas seguindo as empresas de seus sonhos.

      Buscas de vagas

      Comece a buscar vagas para receber atualizações e recomendações personalizadas.

      Entrevista para Customer Service Representative

      30 de abr. de 2016
      Funcionário(a) sigiloso(a)
      Toronto, ON
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 3 meses. Fui entrevistado pela TD (Toronto, ON) em abr. de 2016

      Entrevista

      I applied online for 2 months using different job search engines i found that LinkedIn was the best one, it gives you options for getting notifications when a job offer or job description matching to the one you are looking for is available daily which made it easier for me to apply and was very easy and straight forward. when i applied online i received an email confirming my application, about 2-3 weeks i received another email to fill out an online assessment survey almost 150 questions all rating yourself and your skills as an individual, some questions were like "im a happy person" rate from 1-5, (1 being no, 5 being very happy ) 1-2 weeks later i received an email to confirm a date for a phonic interview, i replied back with the date i was given and time, i received the phone call and the questions where very basic i have listed them below for you. 1-2 weeks later i received a phone call asking me if i would be able to come in to a group interview that was being hosted in Toronto, 4 days from the day of the call. this gave me time to search everything i can about group interviews, what to wear, prep for questions and watch for things to do out shine the others in the room but still be a team player at the same time The group interview: if you have yet to experience this form of interview dont worry i will explain everything i know and how mine went and all the stuff i found out online about it, so the interview was very straight forward they explain how it will work once everyone shows up, they will introduce themselves, in my interview there was about 10 hiring managers from all around the GTA. they will ask everyone if any one wants to volunteer to introduce themselves, This is where you Shine VOLUNTEER AND GO FIRST no matter how nervous and how strange it feels go first even if you blank out because chances are everyone is nervous and everyone is blanking out but you break the ice and show that your are adaptable, dont be too serious they are not looking for robots, think about it this way, your in a room of 30-40 people you have never met and never spoken to what do you have to lose in being your self, obviously dont swear or be rude but take a breath and just talk to people like you would anywhere. after the intros you will be given an activity to complete, something like selling a promotion or creating a poster/presentation about an event you will be given all the information to do it and its group work so you have to be able to talk and get to know your fellow members around your table. take note: this is a test they want to see how well you work as a group, as well as if you are comfortable with others around you, DO NOT GO ON YOUR PHONE!! there were many people in the room who instead of talking and holding a convo with there group members where just sitting on there phones looking bored this looks very bad for your hiring manager this makes you look like a shy or too cool for others kinda person which makes you a bad candidate. while you work on the activity, you will have one hiring manage come by and pull one person at a time for a one on one interview. i will list the questions below. some do's -show up early they want to see who really cares -Make sure you have a mint. -be prepared bring a pen -make sure you smell good -BE FIRST not for everything but to introduce your self you should be first, be Enthusiastic!! really important let your personality shine. -women: wear a bright green top under your suit jacket this will make you stand out, if you plan to wear a dress make sure you wear pantyhose with them -Men wear a bright green tie, with your suit, wear a grey suit instead of black to stand out. also proper dress shoes look ready to work . after the one on one interview and the group presentation make sure to go up thank the members for the opportunity shake there hands and make sure to be smiling i got a phone call about 20 min after i left the interview informing me about the position and congratulating me on my position, on the phone they inform you that the offer is conditional, they must do a background check as well as a criminal record check they ask you if there is anything they must know before those are done, be honest if you have some thing on your record if you dont then dont sweat it. this whole processes takes about a week or two to complete the paper work and to complete all of your forms and make sure they are not hiring a killer. after all of that is done you start working.

      Perguntas de entrevista [1]

      Pergunta 1

      online assessment -all rating question -read carefully -make sure you know what each number means it has 5-6 section be sure to re read all questions before answering "i am a positive person?" 1-5 "i am a social person?" 1-5 Phonic interview -when are you available to work? -where do you see yourself in 5 years? -why TD -what are your strengths and weakness -describe a time where you had to deal with a difficult customer what did you do? -why should we consider you for this position? Group Interview -"introduce your self and tell us something we dont already know from your resume?" one on one interview -why TD? -why CSR positions -what motivates you -where do you see yourself in 5 years -are you in school? are you going back after the summer? -what are you studying in school? what do you want to do with that degree? -what have you done to prepare you for this position? - do you speak any other languages? -where do you live? -describe a time where you had to deal with a difficult customer what did you do? -so i see you on your resume you have worked at (_____) describe your position and responsibilities for me -where do you see yourself within the company in the next 2-3 years? -how long do you need before you can start? questions for you to ask them when it is all done 1. is there the chance/opportunity to progress within the company ? -this will show you are interested in staying for a long time, and shows you want to do well. 2. when do i start work, if i am successful? -this shows your eager and ready to start working
      Responder à pergunta
      64
      avatar
      Resposta da empresa TD
      10y
      Thanks so much for taking the time to write this review - and welcome to the team! We're happy to hear you had such a positive experience.

      Outras avaliações de entrevista de vagas de Customer Service Representative da empresa TD

      Entrevista para Customer Service Representative

      17 de mai. de 2026
      Funcionário(a) sigiloso(a)
      Toronto, ON
      Oferta aceita
      Experiência positiva
      Entrevista fácil

      Candidatura

      Candidatei-me por indicação de um funcionário. Fui entrevistado pela TD (Toronto, ON) em abr. de 2026

      Entrevista

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Perguntas de entrevista [1]

      Pergunta 1

      Tell me a time you dealt with a difficult customer.
      Responder à pergunta

      Entrevista para Customer Service Representative

      1 de mar. de 2026
      Funcionário(a) sigiloso(a)
      Edmonton, AB
      Oferta aceita
      Experiência positiva
      Entrevista fácil

      Candidatura

      Fiz uma entrevista na empresa TD (Edmonton, AB).

      Entrevista

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Perguntas de entrevista [1]

      Pergunta 1

      how to deal with an angry customer
      Responder à pergunta

      Entrevista para Customer Service Representative (CSR)

      11 de jun. de 2026
      Candidato(a) sigiloso(a) à entrevista
      Vaudreuil-Dorion, QC
      Oferta recusada
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me por meio de uma faculdade ou universidade. Fui entrevistado pela TD (Vaudreuil-Dorion, QC) em mar. de 2026

      Entrevista

      It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.

      Perguntas de entrevista [1]

      Pergunta 1

      Tell me about yourself and your goals
      Responder à pergunta