I had a short 15 minute phone interview with the hiring manager to discuss my availability and expectations and answer some short questions on my past experience and then a week later I had a zoom interview with 2 branch managers where they asked me behavioural questions based on my experience. Like have you ever experienced a time when you had a difficult encounter with a customer, how did you manage it?

Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.