I had a multi-stage interview process with TPG Telecom for the Customer Resolutions Advisor role. The interviewers were professional, friendly, and focused on customer service, problem-solving, and handling difficult situations. I was also asked scenario-based questions and a short written task related to customer resolutions and communication skills. Overall, the experience was smooth, well-organized, and welcoming.

I found the job through SEEK and submitted my application online. After applying, I received an email invitation to complete a HireVue interview, which was the first round of the selection process. This round involved recording video responses to a set of pre-defined questions via the HireVue platform. Once I completed the HireVue interview, I received a call from the HR team to discuss the next steps. After progressing through the initial screening, HR contacted me again to check my availability for the next round of interviews. The final round was an interview with the manager and a team leader. This interview lasted for about an hour and mainly involved general and role-related questions. The entire interview process was conducted online, and I didn’t have to attend the office at any stage