I applied for a telecommuting position, and along with the application had to answer some questions via an automated system over the phone. These included questions about how I would handle situations with customers as well as an evaluation of my phone voice and demeanor. The other basic skill assessments (typing test, computer literacy etc.) were fairly easy and straightforward. Following that phase, progress stalled a bit and it took the company forever to get back to me after I applied. I actually had to phone the recruiting office to see if I was still being considered for a position. Once I did that, I had a phone interview with a recruiter within weeks of the call. She was pleasant, helpful, and answered everything I asked about the position she offered me.