To be hired as a quality assurance specialist you first must excell as a tier 1 and tier 2 customer service representative. I did a lot of research among the team leads in my location about how to prepare for the interview process which made things easier for me. I also did a mock interview with one of my team leads to ease my nerves. I practiced doing evaluations alongside some of the team leads during free time and studied the quality assurance matrix. All of this helped with the interview process.

Very easy and straightforward Interview person was very nice and personable and not a lot of questions but very straightforward Put in my application, was contacted via email and then by phone