I sent my application off and received a confirmation email almost immediately. 3 weeks later I received an email saying that although they liked my application, there was a high level of interest for the role so they were keeping my details on file. Then, I received an email inviting me for a telephone interview, which I booked the same day for 2 days later. 5 days after my phone interview I received an invite to an assessment day, which I booked for the only available date, which was 7 days after I received the invite. I was also told that I would be sent a link to complete a literacy and numeracy assessment. I was supposed to receive a confirmation email but this never happened, so I called the head office who put me in touch with the relevant department. I got the impression that they were quite busy as they didn't send me the link for the assessments until 3 days after the initial invite to the assessment day, which was 4 days before the assessment day itself. The tests themselves I found pretty difficult, although we were never told how we performed on these tests. At the interview itself there were 14 candidates in total. First of all we had a group exercise where we had to come up with a new brand of holiday in groups of 7 and then present it to the rest. Next, we had a role-play exercise where we had to sell a holiday to a difficult individual. We had 10 minutes to prepare and I found that I ran out of time preparing what I was going to say and I felt out of my depth in the whole thing as I have no sales experience (very few of the candidates did) and they knew this from my application. Finally, there was an individual interview which comprised of some pretty general questions about my experience and some competency-based questions. I received a rejection email within a week and I called a week ago to see if I could get some feedback. I haven't heard anything back so far.