Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela TUI Group (Crawley, West Sussex, South East England, England) em ago. de 2011
Entrevista
Assessment day style- presentation on an object to sell, group task, written assessment and then 1-1 interview
The groups are split in 2 halfway through and one group goes home as they haven't met the morning criteria. In the presentation make sure you have enthusiasm (they are also looking to see if you can stand up in front of people and able to present confidently as this will be a large part of your job)
In the interview have specific examples and make sure you are answering the question they ask with a start, middle and end
In the group contribute but don't be overbearing
Have questions ready for the interviewer
Perguntas de entrevista [1]
Pergunta 1
Give an example of a time where you have provided excellent customer service
Application / Online assessment
Initial CV/application; sometimes tasks or situational judgement tests.
Communication skills, presentation, motivation.
Assessment Day / Group tasks
Many candidates are invited; you could do group work, icebreakers, presentations.
How you work in a team, leadership, teamwork, how you communicate, quick thinking.
Role-plays
Probably part of the assessment. For example: sell something (an excursion, service), deal with a guest complaint or scenario.
Sales ability, customer service mindset, how you handle pressure or conflict.
Scenario questions / prioritisation tasks
You might be given several tasks or issues and asked which you would do first, or how you’d resolve conflicts.
Judgement, priorities, ability to stay calm, organisation.
1-to-1 interview
A more standard interview, asking about your experience, strengths/weaknesses, motivation, how you deal with guest problems, etc.
There are 3 stages to the interview, an online application, a video and in person assessment centre. The assessment centre is a long day where you can be told to leave at any time with lots of role play
Perguntas de entrevista [1]
Pergunta 1
Name a time you have dealt with a difficult customer
