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      Tails.com

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      Buscas relacionadas: Avaliações da empresa Tails.com | Vagas da empresa Tails.com | Salários da empresa Tails.com | Benefícios da empresa Tails.com
      Entrevistas da empresa Tails.comEntrevistas do cargo de Customer Experience Specialist da empresa Tails.comEntrevista da empresa Tails.com


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      Entrevista para Customer Experience Specialist

      29 de mar. de 2021
      Funcionário(a) sigiloso(a)
      Oferta aceita
      Experiência positiva

      Outras avaliações de entrevista de vagas de Customer Experience Specialist da empresa Tails.com

      Entrevista para Customer Experience Specialist

      30 de nov. de 2025
      Funcionário(a) sigiloso(a)
      Londres, Inglaterra
      Oferta aceita
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 2 meses. Fui entrevistado pela Tails.com em dez. de 2020

      Entrevista

      The interview process is very thorough and this was great as it gives you the opportunity to meet many different people from the company and ask lots of questions. It gives you the opportunity to decide if the company is right for you as much as it gives tails.com the opportunity to get to know you. Every step of the process was enjoyable as everyone I spoke to was incredibly lovely. The first step for me was a 20 minute phone interview. I then had an hour long one to one interview with a Team Leader which also included a written test and phone call role play. (I didn't do a group task as there was not enough applicants at the time). I then had a one to one interview with the CX Operations Manager and then following this I had two more separate one to one interviews with the Head of CX and the Operations Director. I felt very welcomed from the start.

      Perguntas de entrevista [7]

      Pergunta 1

      Why do you want to work for tails.com?
      Responder à pergunta

      Pergunta 2

      What does customer service mean to you?
      Responder à pergunta

      Pergunta 3

      When have you received constructive criticism and how did you feel about it?
      Responder à pergunta

      Pergunta 4

      When have you made a change at work?
      Responder à pergunta

      Pergunta 5

      What would you do if you couldn't help a customer?
      Responder à pergunta

      Pergunta 6

      Tell me about a time you had a difficult customer to deal with?
      Responder à pergunta

      Pergunta 7

      What 3 qualities do you think someone in CX needs to have?
      Responder à pergunta
      2
      avatar
      Resposta da empresa Tails.com
      5y
      Hi there, Thanks for taking the time to share your interview experience - I’m really happy to see that overall your experience was positive. We are working on reducing our interview process time as 8+ weeks is a little longer than we’d like. I hope that you love your new role at tails.com - welcome to the team! Many thanks, Henrik Malmquist Head of People
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Fiz uma entrevista na empresa Tails.com (Londres, Inglaterra).

      Entrevista

      3 stages of interview with different levels of members of staff. Included a written test. Different questions throughout each of the interviews. All done over video call remotely. Positive experience.

      Perguntas de entrevista [1]

      Pergunta 1

      What is an example of a time I've helped someone at work.
      Responder à pergunta

      Entrevista para Customer Experience Specialist

      19 de nov. de 2025
      Candidato(a) sigiloso(a) à entrevista
      Richmond, London, England
      Nenhuma oferta
      Experiência positiva
      Entrevista difícil

      Candidatura

      Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela Tails.com (Richmond, London, England) em out. de 2025

      Entrevista

      I applied online on their website. After 2 weeks I received an email to schedule a phone interview with Dawn. I found her on LinkedIn and read some of her posts. At the start of the interview I shared that I read some of her post and now I am even more motivated to work in the company, but I could sense that she felt ashamed of what I've said. She was very strict and cold when asking questions, so I felt even more nervous. She asked me: Tell me about yourself Why tails.com ? Tell me a time you handled a difficult customer When have you made a change at work? "What are your salary expectations?" In the interview I asked about the progression pathway in the company and she was honest, expressing that it won't be any progression for me as the job I am applying is a maternity cover only. Then I asked what are the dates were for the training to have a clear picture of the situation, and she said they don't have any dates. ***Well, when I was pregnant, I definitely knew when my maternity is supposed to start and my employer was aware as well. From her answers I felt that they are not actually looking for staff, but gathering some data from people or may be trying to gain popularity. 20 days after the interview, I received an email with personalised feedback, which is good. I wish the company the best, but I won't be spending time applying there for the future, as it may be just a wast of time, as it was my first time.

      Perguntas de entrevista [4]

      Pergunta 1

      Tell me about yourself?Why tails.com ?
      Responder à pergunta

      Pergunta 2

      Tell me a time you handled a difficult customer
      Responder à pergunta

      Pergunta 3

      When have you made a change at work?
      Responder à pergunta

      Pergunta 4

      "What are your salary expectations?"
      Responder à pergunta

      Entrevista para Customer Experience Specialist

      11 de nov. de 2022
      Funcionário(a) sigiloso(a)
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Fiz uma entrevista na empresa Tails.com.

      Entrevista

      General interview questions - what attracted you to this company, explain a time you had to deal with a difficult customer, what attracted you to the role etc. Phone interview & face to face interview

      Perguntas de entrevista [1]

      Pergunta 1

      what attracted you to this company, explain a time you had to deal with a difficult customer, what attracted you to the role etc.
      Responder à pergunta
      1