There were 4 rounds First was a JAM round It will be cleared easily when you have good communication skills And the second round was ENGLISH ACCENT TEST in which the screening will be done according to Communication skills And the third round was ENGLISH VERSANT TEST round conducted by pearson. They will be giving 3 attempts in which you should pass above their average mark.Its little bit tougher. And the last round was operations round where we will be speaking with a client.Its too tough to go through And the last round was aptitude were its been very easy Once u got selected in operations round you will be in.

it has 3 rounds…first 2 are telephonic rounds and for the third one you have to visit the office. They focus on your communication skills and also take mock calls to check how well you can handle the customer queries by providing a solution or an alternative