During the recruitment process, the company conducted only one round of telephonic interview, which primarily focused on asking basic questions. These questions were designed to evaluate the candidate's communication skills, professional demeanor, and willingness to work flexible hours, particularly the night shift. The interviewer asked the candidate to introduce themselves, highlight their relevant skills and experience, and provide a brief overview of their career goals. Additionally, the interviewer inquired about the candidate's availability and willingness to work night shifts, which are often required in certain industries or job roles. Overall, the interview was a preliminary screening to determine if the candidate would be a suitable fit for the job and if further in-person interviews were warranted.

The interview process at Tech Mahindra was very structured and welcoming. It began with an initial phone screening where I was asked about my previous customer service experience and problem-solving abilities. The second round involved a virtual meeting with a manager, who asked about handling challenging customer interactions, multitasking, and specific CRM software knowledge. They also explained the company culture, making it easy to feel connected with the team from the start. Overall, the process felt thorough and respectful, and they provided clear feedback along the way.