Customer-focused System Support Specialist with 20 plus years of experience with a broad spectrum of computer operating systems applications and hardware. Provide hardware/ software installation, server maintenance, trouble resolution, root cause analysis, and SLA maintenance for a large, enterprise-wide LAN/ WAN environment. Solid ability to multitask and to perform with a sense of urgency for rapid issue resolution. Troubleshot and diagnosed technical issues, network security, and backup/ restore initiatives. Education