5 Questions: - Why this role/what qualities and skills previously obtained are transferrable for this role? Do you think this is a good fit? - Communication question - How would you handle a stressful situation - How would you deal with an angry customer - How would you get relevant details for an enquiry + All questions needed to have an example related to previous experience 10 Minute Role-play - Dealing with a nervous customer. Basically just need to show empathy, listening skills, be polite and dictate the flow of the convo