I applied on line via the website, and was phoned by the manager the next day to come into the store for a one-on-one interview. I arrived and was first asked general customer service based questions such as 'Name a time when you worked well in a team', 'How would you deal with a difficult customer' and 'Why do you want to work for The Body Shop?' After this, I was taken onto the shop floor and asked to just walk around and help customers, be mindful of the offers the store had on etc etc. I was lucky in this, as a customer came in that was very talkative and I ended up giving her a makeover on my floor trial. After the shop floor trial, I was taken back into the office and was asked if I had any questions. I asked about what hours were available, overtime and opportunities to get involved with any campaigns. After this, I was called by the manager the next morning and told that I had been successful and was offered the 8 hour contract. I was told what to wear, to bring my bank details and to not wear much makeup as I would have a full makeover and skincare consultation on the induction day. I was also allowed to pick 5 products to take home for free.

I was asked a few basic questions by phone and then asked to come in for a laid back face-to-face interview. I was then asked to come back for the shop floor trial with the other interview candidates where we had to perform a series of tasks. It took them 3 weeks to send me a rejection email which I thought was very poor.