You must apply online at first, this is a general application with information about who you are and your previous work. As long as you hit the basic qualifications ( over 18, 2 years of server experience) you will get a call to schedule an interview. If you are over 18 but you do not have 2 years of experience you will get a call back for another position such as cashier, wrangler ( both TOGO positions more natural transition to Expo), host, or food runner (floor positions more natural transition to server). The interview is simple and easy going. Which ever manager that currently manages the position you are applying for, in this case the serving manager, will interview. Unlike smaller restaurants the managers are Salary and do not serve ( they are not allowed to collect tips at ALL) so the manager conducting your interview is not your competition and there is no bias in that regard. Not everyone gets hired but everyone will get offered a interview. If they have not responded to you yet, reach out to the store via phone and ask to speak to a hiring manager. If the restaurant as a fuller staff already that also might impact if you get hired regardless of interview and ability.