Screening interview with the recruiter. It was a bit odd as the recruiter had not read my resume and was distracted during the call (doing other things). It really felt like I was being interviewed as a quota and not a serious candidate for the role. On top of that, the role was listed as remote but the expectation was in-person.

A very long and drawn out process, much longer than any other job I have ever applied for: HR phone interview, virtual panel interview, and finally an in person interview, each spaced out by 2 weeks. Most people apply to multiple jobs at once, meaning you may get multiple offers around the same time; keep this in mind if you find yourself in this situation since you should NOT wait for Cigna's final decision and risk being left without an offer in the end. Thankfully, I had other options lined up and did not fully rely on an offer and made sure I always had 1 offer in hand, since in the end it was just a waste of time; inconsiderate to the applicant. I suspect that the internal instability of the organization played a big part based on my research: ongoing lay offs for several months on a rolling basis (to avoid the WARN act possibly?), some hiring freezes last year, and recent selling of their Medicare Advantage business to another company this year- all signs that signal uncertainty and unrest. I'm thankful I may have dodged a bullet here. Do your research and be smart if you choose to proceed.