Submitted application. 3 days later, emailed by recruiter, asking to complete second step. Completed second step. 2 days later, invited to phone call. 1 day later, phone call (positive). 4 days later, followed up with recruiter about next step. Invited to in-person interview. 1 day later, in-person interview with 2 managers (began positive, ended somewhat lukewarm). 3 days later, email notification of non-selection.

Great phone interview, which prompted an in-person interview. Phone interviewer was interested, asked good questions. To prepare for the in-person interview, I used Glassdoor to read reviews by current/past employees, also read customer reviews on their FB page. I prepared questions accordingly. The in-person interview with other people was decidedly less professional (casual attire notwithstanding, it wasn't a casual, personable interview). They asked me questions based on SOMEONE ELSE'S resume!? They also didn't read the notes the phone interviewer provided to them. I was asked to provide my availability, I put every day available except for Sunday afternoons (existing time commitment), and they acted offended that I wasn't willing to be there every possible moment. They did NOT embody any of the information I learned from reading "Uncontainable" by the founder. This was very much a 'typical corporate box-checking' interview and was in no way leaning toward their 'employee first' culture. I wasn't even given a hypothetical call/chat example to respond to. I merely got: "What did you love about your prior job?" and "what did you hate...?" Nothing like "how do you react to a new call?" "how do you interact with people?". After getting home from the interview - I soured on the idea of working there. And I let my point of contact know what had transpired at the interview (their lack of preparation) and that I didn't want to proceed. I still was rejected, but that's great. I don't even want to shop there anymore (and with my extensive knowledge of their product as a customer...!?). Phone interview/contact person aside (she was great), it was a negative experience. Given my prior attempts to work with TCS, at least they let me know I was not selected, instead of being 'ghosted' by the store manager the last time.