We're truly sorry to hear about this disappointing experience. It's completely understandable to feel let down after such a situation. This is not the level of professionalism we aim for, and we apologize for the inconvenience and frustration it has caused you. We assure you that we will look into this matter immediately to understand what went wrong and ensure it doesn't happen again. If you have any further concerns or if there's anything we can do to rectify this, please don't hesitate to reach out at hr@thedragonflystandard.com. Thank you for bringing this to our attention, and we appreciate your understanding.