One thing to keep in mind is that this is a three-stage process for most prospects. I applied for the Benefits Enrollment Specialist. The first involves phone contact, and then face to face at their location. The face to face interview was rather very simple and you simply explain how you understand what makes communication work and how your experiences contribute. Afterwards, you are asked to stay for around an hour presentation by the head of the agency, he provides you a presentation regarding the success and potential of each prospect. I was selected for the third interview stage and I was ecstatic. The third process was just mindboggling. I applied for this position because the job description page described it as administrative, which is exactly what I was looking for to plant my feet on the ground. None of the descriptions featured anything about sales but that's exactly what they tell you it is when you get there. From then on, I learned that this was a sales role, commission only, salary isn't guaranteed. As a matter of fact, I was given a brochure regarding career paths and they stated that I would start as a General Agent, none of that rhymes with Specialist or Benefits Enrollment. They seem like good people and they were willing to accept me. But this was a bait and switch. Come if you're interested in sales. If not, Do Not be fooled by the specialist job description. Either describe the position in depth or keep it and continue to waste people's time.