Basically put your information online. If you don't put Customer Loyalty Team as a choice, you will be waiting a long time for contact as that seems to be the real starting point.They have various "mixer" events while you wait where you can meet staff and they can meet you. Seems like a good idea, but if you start asking the "wrong" types of questions like "What do you think of the new managerial style Zappos has added?" You get evasive, nervous answers. I saw one "team member" actually look around to see who was nearby before giving a noncommittal answer. 1984? or KGB about? If selected, you do an online song and dance with multiple testings of typing, grammar, and video interview. Very easy. Next you are asked to set up an interview, which in my case I had to email 3 times to get my recruiter to set a date. Interview day took about 5 hours as there were many, many candidates. Finally got a 2 on 1 interview with HR. Asked scenario and basic other questions. The people were nice, but seemed preprogrammed on what they wanted to hear. Don't worry about your skills, education, background, experiences as none of it matters. They are more interested in who "fits" in their clubhouse. They ignore many wonderful people who would be a great asset to their company based on a short interview and opinion of the H.R. team. The pay offered is ridiculously low. ($11.00 an hour) but in fairness, you can increase it a tiny bit later on. I liked Zappos. They seemed sincere, but lost in direction and focus on some very crucial aspects. They need to pay their people better, have better accountability, and get a more diverse work force rather than this overly narrow corporate culture. You need the strengths of both introverts and extroverts. Being (acting) upbeat all the time is not natural. Nothing is perfect and you should be able to state disagreements or flaws without fear of repercussions. I saw real fear in some of their employees if asked of real opinions. Read the other reviews to get an idea. The cracks are starting to show on this social experiment. Much like sustainability of Tony Hsieh's Downtown projects it will be interesting to see if this survives.

Pretty simple online process with a few Video interview questions and 30 multiple choice/ roleplaying. Actual interview was a little over an hour long. Pretty laid back asking lots of questions about your personality. Make sure you study the company and learn their core values and culture.