I was called in for an interview with the manager for the downtown store. She asked standard questions about employment history and coffee making history. After that I was called in for a second interview with Chris at the headquarters. Chris was very energetic and outgoing. He asked a lot about what I knew about Thomas Hammer and why I wanted to work there specifically. He also asked general questions about my coffee history and why I wanted to work in the industry. They want to know that you'll be outgoing, friendly, and basically not completely fail from a customer service standpoint. I was called a few days later and informed that I had the job and told when to start training.