I took multiple tests online first when applying for the position. I later did a phone interview by one of the managers. We then set up a interview where I was interviewed by two managers. Overall they were very friendly and easy to speak with. It is easier to talk fluidly in an interview if you are passionate about the company. I was offered the position on the spot and overwent a lengthy background check and drug testing. It also has a very long training program, even for seasonal employees.