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      Torch

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      Buscas relacionadas: Avaliações da empresa Torch | Vagas da empresa Torch | Salários da empresa Torch | Benefícios da empresa Torch
      Entrevistas da empresa TorchEntrevistas do cargo de Customer Success Manager(CSM) da empresa TorchEntrevista da empresa Torch


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      Entrevista para Customer Success Manager(CSM)

      24 de abr. de 2022
      Candidato(a) sigiloso(a) à entrevista
      Nenhuma oferta
      Experiência negativa

      Outras avaliações de entrevista de vagas de Customer Success Manager(CSM) da empresa Torch

      Entrevista para Customer Success Manager (CSM)

      2 de out. de 2023
      Candidato(a) sigiloso(a) à entrevista
      Nenhuma oferta
      Experiência negativa
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 3 semanas. Fui entrevistado pela Torch em set. de 2023

      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 3 semanas. Fui entrevistado pela Torch em abr. de 2022

      Entrevista

      Screener, Hiring Manager Interview, 1.5 hour Panel Interview with a performance component. Then another hiring manager, who indicated he wanted me to maybe speak with product and/or engineering....yeah, then I said no thanks. Also, notified me that they were below my expected salary range (yes, I was dumb enough to give a range) AFTER I had already completed 3.5 hours of interviews with them.

      Perguntas de entrevista [1]

      Pergunta 1

      What would you do if a customer calls you and said we hate you and are pulling our contract today? (And then the customer gets on a plane and can't be reached for the rest of the day.)
      Responder à pergunta

      Entrevista

      I had a great first conversation with a Director, great chemistry and a lot of alignment on the role and direction of the company. Second interview with the Sr. Director was really helpful and reinforced my interest in the organization and role - and it went 30 minutes long, which I always view as a positive. My third interview was a panel, with a CSM team leader and CS Operations Manager. While this experience did not feel as cohesive, I walked away feeling good about it; however, after a week of waiting, I received feedback that I 'talked at them' for 15 minutes, and there was concern about my ability to thrive in a small startup environment. I was specifically looking to join a small startup, given my previous experience and ability to thrive in that environment - in addition to being most recently employed by a direct competitor of Torch. I felt my vast experience in CS and recent experience in the industry (with the market leader) would present as highly desirable. Unfortunately, I was told that they are moving forward with candidates who they felt 'better matched' what they were looking for, which ultimately had me scratching my head.

      Perguntas de entrevista [1]

      Pergunta 1

      Tell us about the most transformational experiences thus far in your career.
      1 resposta