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      Transport for London

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      Buscas relacionadas: Avaliações da empresa Transport for London | Vagas da empresa Transport for London | Salários da empresa Transport for London | Benefícios da empresa Transport for London
      Entrevistas da empresa Transport for LondonEntrevistas do cargo de CSA (Customer Service Assistant) da empresa Transport for LondonEntrevista da empresa Transport for London


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      Entrevista para CSA (Customer Service Assistant)

      8 de dez. de 2025
      Candidato(a) sigiloso(a) à entrevista
      Londres, Inglaterra

      Outras avaliações de entrevista de vagas de CSA (Customer Service Assistant) da empresa Transport for London

      Entrevista para CSA (Customer Service Assistant)

      13 de jun. de 2024
      Funcionário(a) sigiloso(a)
      West Kensington, England
      Oferta aceita
      Nenhuma oferta
      Experiência negativa
      Entrevista fácil

      Candidatura

      Candidatei-me online. O processo levou 6 semanas. Fui entrevistado pela Transport for London (Londres, Inglaterra) em fev. de 2025

      Entrevista

      stage 1 written test stage, stage 2 scenario & interview. asked to help a disabled passenger find the best accessible route to get to destination. very easy just don’t take phone out of the box you will be disqualified

      Perguntas de entrevista [1]

      Pergunta 1

      made me do a scenario on helping a disabled passenger get to another station using the best accessible route
      Responder à pergunta
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 2 meses. Fui entrevistado pela Transport for London (West Kensington, England) em jun. de 2024

      Entrevista

      Role play centred around a scenario within a station workspace to see how you would behave in helping a customer along with enforcing rules. Followed by a Scenario based interview with competencies in between to understand how you’d deal with a situation, why you’d do it and your relevant experience to match.

      Perguntas de entrevista [1]

      Pergunta 1

      How would your decisions (in the scenario) affect TFL as a brand?
      1 resposta
      2

      Entrevista para CSA (Customer Service Assistant)

      16 de nov. de 2017
      Funcionário(a) sigiloso(a)
      West Kensington, England
      Oferta aceita
      Experiência positiva
      Entrevista difícil

      Candidatura

      Candidatei-me online. O processo levou 4 meses. Fiz uma entrevista na empresa Transport for London (West Kensington, England).

      Entrevista

      The application process as a whole is a lengthy one. Once I had completed my initial application I was invited (via email) to book an online assessment. This was almost a month after my initial application on July 31st. The assessment consisted of senario based question asking what you would to in different situations in a multiple choice format. The next step was an invitation to the assessment centre for another assessment. Again it was a booking process, however there was no availability for another month and so had to wait again. The assessment was in two stages. The first part was a check for grammar, punctuation and handwriting , you are given a short passage to read and have to correct any grammatical errors and add any punctuation that was missing where necessary. Once this was completed you then had to rewrite the passage in your best handwritting. The next part of the assessment was based on your understanding of how to read tickets. You are given a scenario of someone travel from a specific station at a specific time and shown several tickets, you had to decide whether or not each ticket was valid or not. That was then followed by you being shown a series of tickets that are either valid or invalid and you had to circle (multiple choice) why they were it were not valid. Each section of the assessment is timed. Lastly if you successfully pass this stage you are invited to return for an interview, which again took another month or so. Again there are two stages, the first is role play; you are given a scenario that you have to act out with one of the tfl employees and are observed whilst doing so. If you pass this stage you do the interview ,if not you are sent home. I managed to pass the role play so dat the interview. The interview consisted of 4 competency based questions, which if you are prepared for should be relatively easy. However I did get one question about shareholders which was a curve ball but I answered it the very I could. You are told after the interview that you will hear back from TfL within 10-15 days to notify you whether you are successful or not. I am still waiting for a response. Overall the process is not that hard as you are always told in emails what you should expect from each stage, if you prepare you should be fine. They only con I would say there is, is how long the process is, I applied on the 31st of July it’s now the 16th of November.

      Perguntas de entrevista [3]

      Pergunta 1

      Describe a time when you have given good customer service.
      Responder à pergunta

      Pergunta 2

      Describe a time where you had to work towards a deadline, what did you do?
      Responder à pergunta

      Pergunta 3

      There was a Shareholder question, can’t remember exactly what they asked.
      Responder à pergunta
      8