Fui entrevistado pela Transport for London em jan. de 2015
Candidatura
Candidatei-me online. O processo levou 6 semanas. Fui entrevistado pela Transport for London em dez. de 2014
Entrevista
online application form - online test - situational judgement test - telephone interview
telephone interview questions: 5 sections.
1 motivation 2 team work & relative experiences 3 what have you done to improve your projects 4 what have you learn from those experience 5 customer services questions (London Marathon, train delay, how to take care of the angry customers)
Perguntas de entrevista [1]
Pergunta 1
customer services related questions. I applied for software position and didn't expect that
2 Phone interviews, followed by an assessment centre.
The first phone interview was competency based, split into 4 main parts.
- Motivation
- Collaboration
- Results
- Customer Service
The second phone interview was a more technical interview, focusing on computer science topics.
I didn't get through to the assessment centre, so cannot describe that here.
Perguntas de entrevista [2]
Pergunta 1
You are helping out at an underground station during the London Marathon. There are severe delays and a frustrated customer approaches you because he will be late to his destination. What do you do?