very poor interview coordination by the HR team. Email invitation for a phone interview and asked for availability. I submitted my availability and after a day, the HR person sent me an email saying the interview has been scheduled for a time that is not what I have submitted. which really means, my schedule doesn't matter at all. the HR expects you to fit into their schedule, which actually is fine, but please do discuss with the candidates and explaining it clearly. The way of communication matters here, especially when you asked for availability only to ignore it. Very disappointed in how the HR team does things, thus I decided not to pursue my application anymore. A shame, really, Twilio is a promising company. Hopefully, this is an isolated incident.

I applied and, within a few days, received an invitation for a screening call with the recruiter, followed by a conversation with the hiring manager and meetings with three marketing team members. What I liked: Communication was clear and timely. The recruitment team seemed mindful of feedback on ghosting and lengthy processes, making the candidate experience a priority. They provided a detailed interview guide, and the recruiter scheduled a call beforehand to outline each interviewer’s focus, offer friendly advice, and wish me luck. The team were lovely to talk to and seemed genuinely happy to work at Twilio. Learning about Twilio’s API and the executive engagement program was another highlight—despite my limited initial knowledge, I gained a deep understanding and could truly envision myself growing in the role (which strongly aligned with my experience) and at the company. What could have been better: The interview process felt a bit lengthy due to its emphasis on cultural fit, which led to some repetition in my answers. I tried to diversify them, but occasionally found myself rambling. I would have preferred a 1.5-hour panel interview instead of three separate 30-minute interviews, though I understand the team was spread across different time zones and some candidates find panels daunting. I was disappointed not to receive an offer, especially since the recruiter and team sounded so encouraging throughout the process. When decision-making was delayed, I suspected the role had been offered to another candidate. Ultimately, the recruiter confirmed on a call that I was a strong contender, but they selected someone who better demonstrated the ability to work both independently and collaboratively. Despite the outcome, I sincerely wish the new hire the best and congratulations. I appreciated the experience, learned a lot, and would gladly reapply in the future.