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      USAA

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      Buscas relacionadas: Avaliações da empresa USAA | Vagas da empresa USAA | Salários da empresa USAA | Benefícios da empresa USAA
      Entrevistas da empresa USAAEntrevistas do cargo de Customer Service Representative da empresa USAAEntrevista da empresa USAA


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      Entrevista para Customer Service Representative

      17 de abr. de 2020
      Funcionário(a) sigiloso(a)
      San Antonio, TX

      Outras avaliações de entrevista de vagas de Customer Service Representative da empresa USAA

      Entrevista para Customer Service Representative (CSR)

      1 de out. de 2025
      Funcionário(a) sigiloso(a)
      San Antonio, TX
      Oferta aceita
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 2 meses. Fui entrevistado pela USAA (San Antonio, TX) em mar. de 2020

      Entrevista

      I applied online in mid February and received the assessment about a week later. The assessment is kind of difficult and it was timed. I was contacted in early March by a recruiter and she scheduled an interview with a hiring manager the following week. I got a call about a week after the interview with a job offer which I accepted. However, I got an additional call a couple of days later and got offered a job with a little more pay but essentially the same role and hours - new member solutions specialist. I took my drug test and my background check and was cleared within a week. I am expected to start next week (late April). All in all, the process took about 2 months but the recruiters have been amazing and very helpful throughout this whole process. The hiring manager interview was over the computer. Two people were on the line.. I believe HR was there to take notes! The interview was supposed to be 45 min long and mine was about 25-30 min. Questions were fair with a role play at the end. Be prepared to ask questions as well at the end. I did not get a chance to do a face to face interview because coronavirus had just started in my city and shut down home office.

      Perguntas de entrevista [3]

      Pergunta 1

      Describe yourself in 3-4 words.
      Responder à pergunta

      Pergunta 2

      Why do you want to work for USAA?
      Responder à pergunta

      Pergunta 3

      Situational questions such as: Tell me about a time you had to deal with an upset customer.
      Responder à pergunta
      8
      Experiência neutra
      Entrevista com nível médio de dificuldade

      Candidatura

      Fiz uma entrevista na empresa USAA (San Antonio, TX).

      Entrevista

      Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes

      Perguntas de entrevista [1]

      Pergunta 1

      Situation questions using star method
      Responder à pergunta

      Entrevista para Customer Service Representative

      9 de jul. de 2025
      Candidato(a) sigiloso(a) à entrevista
      Oferta recusada
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Fiz uma entrevista na empresa USAA.

      Entrevista

      After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.

      Perguntas de entrevista [1]

      Pergunta 1

      Why do you want to work for USAA?
      Responder à pergunta
      1

      Entrevista para Customer Service Representative

      28 de abr. de 2025
      Candidato(a) sigiloso(a) à entrevista
      San Antonio, TX
      Oferta recusada
      Experiência negativa
      Entrevista difícil

      Candidatura

      Fiz uma entrevista na empresa USAA (San Antonio, TX).

      Entrevista

      Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.

      Perguntas de entrevista [1]

      Pergunta 1

      Who was your favorite employer and why
      Responder à pergunta