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      USAA

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      Buscas relacionadas: Avaliações da empresa USAA | Vagas da empresa USAA | Salários da empresa USAA | Benefícios da empresa USAA
      Entrevistas da empresa USAAEntrevistas do cargo de Customer Service Representative da empresa USAAEntrevista da empresa USAA


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      Entrevista para Customer Service Representative

      20 de mai. de 2020
      Funcionário(a) sigiloso(a)
      San Antonio, TX
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 6 semanas. Fui entrevistado pela USAA (San Antonio, TX) em mai. de 2020

      Entrevista

      I applied online about 30 days ago and was sent the assessment 2 days after applying. The assessment was pretty basic questions and was timed for 8 minutes. There is no possible way to finish the assessment in 8 minutes so think it was to judge how many questions you could get through within that time frame. About a week later I received an email stating I had made it to the next step of a phone interview with a recruiter. Phone interview was very easy mostly the recruiter explaining the job, pay and benefits. She asked me a couple questions about myself and my resume. She did ask me a couple of STAR model questions as well. Pretty basic interview questions. At the end of the phone interview she stated she wanted to move me forward and schedule a phone interview with the hiring managers. I was called a few days later to set up a time about a week later. I had the 2nd interview today and like most stated there are two people on the line, one to take notes, and the other does the interviewing. Interviewer was easy to speak to and asked more pretty standard STAR questions. She also went in depth about what promotions look like and daily life in this specific role. At the end they have you do a role play to see how you adept to up selling a product. Feedback is given at the end of the role play in regard to how you did. She stated i should hear back in about a week. Overall great experience. I will update again if offer comes through. 🤞🏻

      Perguntas de entrevista [2]

      Pergunta 1

      Tell me about a time you had an upset customer and how you dealt with it?
      Responder à pergunta

      Pergunta 2

      Why USAA?
      Responder à pergunta
      7

      Outras avaliações de entrevista de vagas de Customer Service Representative da empresa USAA

      Entrevista para Customer Service Representative (CSR)

      1 de out. de 2025
      Funcionário(a) sigiloso(a)
      San Antonio, TX
      Oferta aceita
      Experiência neutra
      Entrevista com nível médio de dificuldade

      Candidatura

      Fiz uma entrevista na empresa USAA (San Antonio, TX).

      Entrevista

      Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes

      Perguntas de entrevista [1]

      Pergunta 1

      Situation questions using star method
      Responder à pergunta

      Entrevista para Customer Service Representative

      9 de jul. de 2025
      Candidato(a) sigiloso(a) à entrevista
      Oferta recusada
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Fiz uma entrevista na empresa USAA.

      Entrevista

      After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.

      Perguntas de entrevista [1]

      Pergunta 1

      Why do you want to work for USAA?
      Responder à pergunta
      1

      Entrevista para Customer Service Representative

      28 de abr. de 2025
      Candidato(a) sigiloso(a) à entrevista
      San Antonio, TX
      Oferta recusada
      Experiência negativa
      Entrevista difícil

      Candidatura

      Fiz uma entrevista na empresa USAA (San Antonio, TX).

      Entrevista

      Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.

      Perguntas de entrevista [1]

      Pergunta 1

      Who was your favorite employer and why
      Responder à pergunta

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