Candidatei-me online. O processo levou 4 semanas. Fui entrevistado pela USAA (Tampa, FL) em jan. de 2011
Entrevista
The first step was a phone interview which went over my resume. Next, I met with a manager one on one. The questions were standard and there were many disclaimers about adhering to the script. Last, I received a phone call and underwent a background check.
Perguntas de entrevista [1]
Pergunta 1
Describe a time when you had to handle a customer complaint and how you went about it.
Fiz uma entrevista na empresa USAA (San Antonio, TX).
Entrevista
The interview process is relatively straightforward. For any contact center role, they take into account any customer-facing positions you’ve had in the past and prioritize your most recent experience. Having at least some knowledge of the military community helps as USAA remains loyal to its member base, which is composed mostly of those who were in the military or have had family that served.
Perguntas de entrevista [1]
Pergunta 1
What was one experience where you noticed something was wrong, and what did you do to fix it? What did you learn from the experience?
2 sets of interviews, called back took about 2 weeks but varies, drug test, got a offer letter, then started work. Not a hard process if your familiar with it
Candidatei-me online. O processo levou 4 semanas. Fui entrevistado pela USAA (San Antonio, TX) em nov. de 2017
Entrevista
Once I put in my application on line 2 weeks later I received an email to take an assignment test within 48 hrs
One week after that I received an email scheduling a phone interview lasted around 30 minutes
Next you received an email saying you didn’t qualify or a phone call for a face to face interview
