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      Uncommon Goods

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      Buscas relacionadas: Avaliações da empresa Uncommon Goods | Vagas da empresa Uncommon Goods | Salários da empresa Uncommon Goods | Benefícios da empresa Uncommon Goods
      Entrevistas da empresa Uncommon GoodsEntrevistas do cargo de Seasonal Customer Service Representative da empresa Uncommon GoodsEntrevista da empresa Uncommon Goods


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      Entrevista para Seasonal Customer Service Representative

      11 de nov. de 2017
      Funcionário(a) sigiloso(a)
      Brooklyn, NY

      Outras avaliações de entrevista de vagas de Seasonal Customer Service Representative da empresa Uncommon Goods

      Entrevista para Seasonal Customer Service Representative

      28 de set. de 2022
      Candidato(a) sigiloso(a) à entrevista
      Nenhuma oferta
      Experiência negativa
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 1 dia. Fui entrevistado pela Uncommon Goods (Brooklyn, NY) em nov. de 2017

      Entrevista

      The location itself is confusing to navigate and was told to check in on one floor but was sent to another: that in itself felt unorganized. When you arrive at the correct floor, you are handed an availability form and told to wait with other people until the hiring manager is able to see you. I had no idea I would be in a group interview (Surprise!) so I was taken aback when the hiring manager called everyone in the waiting room up to follow her. My nervousness soon flew out the window as we paired up did role playing games and introduced our partner. Later came the individualized testing where you'd respond to potential customers by using google and navigating the company site which took about 45 minutes on the computer. Each person was then brought into a room to discuss job prospects! Before I knew it three hours or so had gone by since I had initially arrived and it was dark outside.

      Perguntas de entrevista [2]

      Pergunta 1

      What would you do if a customer was upset about an invalid discount code from a third-party site?
      1 resposta

      Pergunta 2

      What defines customer service?
      Responder à pergunta
      1
      avatar
      Resposta da empresa Uncommon Goods
      8y
      I am happy to let you know that we have changed our seasonal hiring process to make arriving at the Brooklyn Army Terminal a little less confusing for next season. I'm glad that this did not cause much of a hindrance to you and that you accepted our offer. :)
      Entrevista fácil

      Candidatura

      Fiz uma entrevista na empresa Uncommon Goods.

      Entrevista

      I was given a test, but I did mess up some parts due to kind of not trying to run out of time. I always applied to uncommon goods, but it seems like it's a tough interview process just to make $21/ an hour, and the position is only 3 months long, they seem to want you to not make any mistakes at all. I see nothing but bad reviews from former, current, and candidates. Good luck with your perfect candidates who have the same skill set as me.
      4
      avatar
      Resposta da empresa Uncommon Goods
      3y
      Thank you for your feedback and the time you devoted to the interview process. We receive over 1000 applications for almost every seasonal Customer Service role and do not get the opportunity to speak with everyone, even those who are qualified, before filling a very limited number of openings. That being said, we use assessments to verify applicants' at-home tech setup, written communication, logic reasoning in common customer service situations, and their ability to deliver support that is both high-quality and timely. We utilize those test results to remain equitable and efficient in our hiring process. Best of luck in your search and thank you again for your feedback. Manager, Talent Acquisition Uncommon Goods

      Entrevista para Seasonal Customer Service Representative

      19 de nov. de 2020
      Candidato(a) sigiloso(a) à entrevista
      Oferta recusada
      Experiência positiva
      Entrevista fácil

      Candidatura

      Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela Uncommon Goods em nov. de 2020

      Entrevista

      Extremely professional and friendly interview. Was asked basic questions about customer service. Had to complete two assignments beforehand that were very easy. Absolutely love the company and everyone was welcoming. Unfortunately I had to decline as the hours did not match with my schedule. Hope to work for this company in the future!

      Perguntas de entrevista [1]

      Pergunta 1

      How do you handle a frustrated customer?
      Responder à pergunta
      avatar
      Resposta da empresa Uncommon Goods
      5y
      Thank you for applying to our position. We appreciate you taking the time to share your experience with us. We are pleased that you received a professional and positive experience from our team as we strive hard to ensure that each candidate receives this same experience. If the hours are more agreeable for your schedule in the future, we welcome you to apply for an opening again. We appreciate your interest in joining our team.

      Entrevista para Seasonal Customer Service Representative

      19 de mar. de 2020
      Funcionário(a) sigiloso(a)
      New York, NY
      Oferta aceita
      Experiência positiva
      Entrevista fácil

      Candidatura

      Candidatei-me online. O processo levou 4 semanas. Fui entrevistado pela Uncommon Goods (New York, NY) em nov. de 2019

      Entrevista

      The Recruiting Team informed me that the process could last 2-4 hours and would be conducted at company headquarters located within the Brooklyn Army Terminal in Sunset Park. A group interview was conducted with about 20 other applicants followed by an assessment and then one-on-one interviews.

      Perguntas de entrevista [4]

      Pergunta 1

      One-on-one question: Tell me about yourself?
      Responder à pergunta

      Pergunta 2

      One-on-one question: Are you comfortable taking on simultaneous projects? Tell me about a time when you had to multi-task?
      Responder à pergunta

      Pergunta 3

      One-on-one question: Where do you see yourself in 3 years?
      Responder à pergunta

      Pergunta 4

      Group interview (teams of 5) was an "open book" test and required applicants to respond to a series of customer service situations (angry customers, delayed delivery of products, return policy assistance, etc.) using the company website as a resource.
      Responder à pergunta
      1
      avatar
      Resposta da empresa Uncommon Goods
      6y
      Thank you for sharing your interview experience with us. We typically conduct group interviews to accommodate the large number of employees that we on board to help us manage our holiday peak season. We appreciate your feedback and interest in our team during our busy holiday season.