I applied online and received an email from HR within a week to schedule a phone interview. The process took about 3 weeks in total and consisted of three stages. Initial phone screen was with a recruiter and lasted about 30 minutes. The recruiter asked about my background, work experience, and why I was interested in the position. She also asked some basic technical questions to gauge my familiarity with common help desk issues. Second stage was a technical interview with the IT manager. This was conducted via Zoom and lasted about 45 minutes. Final stage was a panel interview with two team members and the IT manager. This was more about cultural fit and soft skills. Questions included: 1) Describe a time when you had to deal with a difficult customer and how you resolved the issue. 2) How do you prioritize tasks when you have multiple issues to resolve? 3) Give an example of a time when you went above and beyond to help a colleague or client.