There was a phone interview with a recruiter from AZ, and then after they schedule an in person interview at the location you applied for. I had a group interview and within a few weeks I received a job offer. Easy process nothing too difficult.

I applied online on their website and around 1 month later, I received an email asking to schedule for a phone interview. The phone interview ran about 30 minutes where they gave a description of job and the salary they were willing to pay. Then a week later I passed the phone interview section and was offered a Face-to-Face interview. The questions were general scenario based questions which emphasized Customer Service skills. From my experience, I had waited an hour just for the face-to-face interview because they were running late. Be prepared to wait two weeks for a response. After finished with the interview process, the supervisor indicated that they like to promote from within the company. I didn't get the position, so chance are they probably did, I'm not sure. Overall, it was a nice experience, regardless of my denial.