Very smooth interview process. I went through the interview process twice. The first was through Vanguard themselves and I was not given an offer, but they recommended me to their contractor, Randstad, which is a temp-to-hire permanently onto Vanguard if you are successful in the role. I met with the Account Manager who asked general STAR questions and helped coach me in preparation for a case study. I met a second time the following business day, this time with a panel of 2 other managers. The case study for this role was a situation in where something went wrong and I had to review the client's notes on his/her account and explain how I would fix it. They are looking for details and for you to explain your thoughts out loud. The recruiter walked me out and told me I nailed it, so that was a good feeling. This was on a Monday, and I received an offer via phone call on Friday.