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      Vanguard

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      Buscas relacionadas: Avaliações da empresa Vanguard | Vagas da empresa Vanguard | Salários da empresa Vanguard | Benefícios da empresa Vanguard
      Entrevistas da empresa VanguardEntrevistas do cargo de Client Relationship Specialist da empresa VanguardEntrevista da empresa Vanguard


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      Entrevista para Client Relationship Specialist

      14 de ago. de 2015
      Candidato(a) sigiloso(a) à entrevista
      Malvern, PA

      Outras avaliações de entrevista de vagas de Client Relationship Specialist da empresa Vanguard

      Entrevista para Client Relationship Specialist

      23 de fev. de 2024
      Funcionário(a) sigiloso(a)
      Charlotte, NC
      Oferta aceita
      Oferta recusada
      Experiência negativa
      Entrevista fácil

      Candidatura

      Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela Vanguard (Malvern, PA) em mai. de 2015

      Entrevista

      The interview is a 4 hour long process. You arrive and learn about the company for an hour. Then you proceed to a two part interview (one hour each; face to face with an interviewer). One part is a mock situation, the other are traditional STAR (What did you you in 'xyz' situation) questions. The interview concludes with information on benefits, etc., time wasted if they do not offer you the position. Overall the interview experience for me was very uncomfortable. First you are in a larger group, then you are divided up and interviewed by individuals. I was selected to interview with two people(as opposed to the traditional 1:1), and no explanation was given as to why until the second portion of the one-on-one interview (where I was informed one of the individuals was in training). Additionally, the first set of interviewers did not keep eye contact with me and one of them was looking around the room as I answered his questions. It was very unprofessional and definitely distracting. Overall I was very dissatisfied with the actual interview process. I was also not given a reason, or recommendations for improvement, for not being hired. All and all the process was very off putting and gave me a very low opinion of the interviewers/HR hiring process.

      Perguntas de entrevista [1]

      Pergunta 1

      The mock phone call is awkward. You have to pretend the interviewer is a client. Its not a very good interview tool, especially when you consider a lot of the best customer service representatives utilize emotional ques to respond to clients(something that is not easily 'faked' for me). The fact that the interviewer seemed completely dis-interested in my earlier responses made the situation even more awkward for me. You also do not know exactly how the company would approve/disapprove of going above and beyond for the client, what the procedures would be, or how that particular interviewer feels is most important(sympathy with client vs. resolving the situation quickly and easily). All of those factors aren't things that actually help in a client situation because you want to work towards the specific client, not the company line.
      Responder à pergunta
      Experiência positiva
      Entrevista fácil

      Candidatura

      Fiz uma entrevista na empresa Vanguard (Charlotte, NC).

      Entrevista

      Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment

      Perguntas de entrevista [1]

      Pergunta 1

      What do you know about Vanguard ?
      Responder à pergunta

      Entrevista para Client Relationship Specialist

      22 de ago. de 2021
      Funcionário(a) sigiloso(a)
      Charlotte, NC
      Oferta aceita
      Experiência positiva
      Entrevista fácil

      Candidatura

      Candidatei-me online. O processo levou 1 semana. Fui entrevistado pela Vanguard (Charlotte, NC) em ago. de 2021

      Entrevista

      The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.

      Perguntas de entrevista [1]

      Pergunta 1

      Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
      Responder à pergunta
      1

      Entrevista para Client Relationship Specialist

      2 de abr. de 2021
      Funcionário(a) sigiloso(a)
      Oferta aceita
      Experiência positiva
      Entrevista fácil

      Candidatura

      Fiz uma entrevista na empresa Vanguard.

      Entrevista

      Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call

      Perguntas de entrevista [1]

      Pergunta 1

      How would you greet someone on the phone
      Responder à pergunta