Candidatei-me online. O processo levou 2 semanas. Fiz uma entrevista na empresa Verizon (Tampa, FL).
Entrevista
Situation, Action, Result based questions. 5 Questions typically. The interviewers will ask you a series of questions based on a type of situation that you may have had in your past work experience, they are seeking "detailed" responses to what the situation was (What), how you handled it (Action), and the overall outcome of the example you provided (Result.)
Perguntas de entrevista [1]
Pergunta 1
Name a time you had a difficult customer, what was the situation and how did you resolve it?
Fiz uma entrevista na empresa Verizon (Huntington Station, NY).
Entrevista
It was a pretty straightforward interview process. There were two women who interviewed me. We had some usual small talk and then we started with my resume. We spoke about my past job experiences and how I felt it aligned with the position. We spoke about me as a person, my goals, my skills, my work style, my relationship style. We then did a phone call roleplay, which was pretty straightforward. Customer calling about some issue with the service. Make sure you clarify the problem the customer is having with them and to express empathy for their struggles.
Candidatei-me online. O processo levou 6 dias. Fui entrevistado pela Verizon (Newark, NJ) em jan. de 2024
Entrevista
Zoom interview or phone call interview allowed. Were hiring for mid-day to night shift, but were flexible with hours. HR or hiring team is very friendly and understanding, a very easy process.
Perguntas de entrevista [1]
Pergunta 1
What skills from past job experience will you bring to this job?
Interview was comprehensive and included a computer aptitude test that assessed multitasking ability, processing speed, short term memory, etc. It felt like a video game though and was a little fun. They were interested mainly in my customer service experience.
Perguntas de entrevista [1]
Pergunta 1
Where do you see yourself in 5 years? What motivates you?
