Candidatei-me online. O processo levou 4 semanas. Fui entrevistado pela Verizon (Cranberry Township, PA) em mai. de 2013
Entrevista
After applying, you get a notification about a required aptitude test. If the test is passed, you go on to an interview. Depending on the number of applicants at the time, you may be asked in for a second interview. After the information is reviewed, you will either be advised that you received the job, or not.
Perguntas de entrevista [1]
Pergunta 1
Verizon Wireless follows the STAR format for interviewing questions. They are random and can include such questions as "What was the most difficult problem you successfully solved?". They may also pose role-play type questions, in which you need to react based on a particular customer statement or question.
Candidatei-me online. O processo levou 3 semanas. Fiz uma entrevista na empresa Verizon (Tampa, FL).
Entrevista
The interview process was expected: Initial online testing, a phone interview with HR, a face-to-face interview with HR, and then a group interview with a couple of managers from the department you were applying for.
Perguntas de entrevista [1]
Pergunta 1
The basic interview questions to gauge my qualifications and ability to think on my feet.
Candidatei-me online. O processo levou 3 semanas. Fiz uma entrevista na empresa Verizon.
Entrevista
After holding the position of customer service rep for almost two years (in good standing) I applied for an open technical support position in my call center. I submitted my resume and got called to take an assessment test to gauge my knowledge on computer hardware and software terms. I was concerned I did not do a good job on the assessment so you can imagine my excitement when I got called in for an interview. The interview consisted on how I would handle customers' technical questions and ask me to also described (in detail) the steps needed to back up a customer's iPhone to the cloud.
Perguntas de entrevista [1]
Pergunta 1
Explain how you would handle a customer that calls in after their phone breaks down and wants to back up their phone.
Candidatei-me online. Fiz uma entrevista na empresa Verizon.
Entrevista
Phone interview first, followed by a test you take in office on a computer that evaluates your ability to multitask, then, a month later you get a 1:1 interview with a call center supervisor. A month later, you get a call back with an offer. They use the STAR approach for interviews.
Perguntas de entrevista [1]
Pergunta 1
"Tell me of a time you've had to deal with a tough customer and what did you do?"