After applying you will get a phone call to go into the store for an interview. If you did well expect two phone interviews to follow. In my experience, the phone interviews were the most difficult. They will criticize you and and put you under stress to make sure you can handle unruly customers. Do not take it personally, everyone in my training class (15 people) said the same. If you are chosen they will then have you perform drug testing and perform the background check. After everything is cleared they will extend the offer and send you to training.

The interview lasted about 45 minutes, and the questions were based on my knowledge of the brand, technology in general, behavioral styles, also what if scenarios and her views of the culture