It started with me receiving an email telling me to schedule my first phone interview. I did, it was basically just going over things I put on my application along with a few generic interview questions. After that, I had another phone interview where they asked me examples of how I had or would handle certain scenarios. After that I was scheduled for an assessment. The Monday after the Friday of my assessment, I was called and informed that I passed the assessment and was scheduled for my final interview. I went in and after a few questions I had to listen to a few actual recorded calls and critique them or say what they did well. After that, I was asked if I had time to meet with the supervisor of the person who was interviewing me. I, of course, did. Pretty much the same questions again. I want to say it was the very next business day on which they called and offered me the job. My experience was very positive and has remained positive through my first bit of training. Everyone we've met has seemed to love working there. I don't think that many people could so convincingly fake it. And there are tons of benefits aside from medical. It really does feel like they want you to be happy in your job and life in general. Granted my only experience is in training so far, but from what I see, it is up to you how well you do and how happy you'll be.