3 video interview questions: that were about my professional background. Telephone interview: that was about a basic research on Vodafone, why do you want this role, customer service experience, and greatest achievement to date. Assessment centre: we were given a presentation about the role and how the assessment centre visit will be conducted. First, we were all individually interviewed (competency based questions), then we had to participate in a role play; I failed this. The last activity was to participate in a simple group communication activity. Good experience, but disappointed that I failed the role play.