Candidatei-me online. O processo levou 3 semanas. Fiz uma entrevista na empresa Vodafone (Stoke-on-Trent, England).
Entrevista
The interview went really good. It involved 2 tests on group interaction/Problem solving and a role play on taking a phone call from a customer. I passed the tests successfully but failed on one question. I was given a good feedback on what to do during the next interview in order to pass the test. The staff were really polite and welcoming. The environment was positive, the staff and employees. I really enjoyed being in the interview and going through all the tests.
Perguntas de entrevista [1]
Pergunta 1
Give an example of an excellent customer service on the phone
It was an easy interview. Basic questions were asked about my education my previous work experience and my aspirations for the future in regards with this job position. Nice easy going interviewer
Perguntas de entrevista [1]
Pergunta 1
What would you if someone tried to have a fight with you?
Fiz uma entrevista na empresa Vodafone (Bucareste, ).
Entrevista
The interview process for a Vodafone customer service agent typically involves an initial phone screening, followed by an assessment of communication skills, role-playing scenarios, and a final interview with HR.
Perguntas de entrevista [1]
Pergunta 1
Can you describe a time when you had to handle a difficult customer, and how did you resolve the situation?
Interview call then if you pass you will get the second interview.
The second interview at the first was Chatting in Arabic then the interview was in german. Normal interview questions
Perguntas de entrevista [1]
Pergunta 1
What did you know about the account.
What did you do before coming.