Tell me about your previous experience in customer service. How would you handle an irate customer who is upset about a product or service? Can you provide an example of a challenging customer service situation you have faced and how you resolved it? How do you ensure effective communication with customers who have limited English proficiency? Describe a time when you went above and beyond to provide exceptional customer service. How do you handle multiple customer inquiries or issues simultaneously? What strategies do you use to de-escalate tense situations with customers? How do you handle customer feedback or complaints? How do you handle situations where you are unable to meet a customer's request or expectation? How do you prioritize and manage your workload in a fast-paced customer service environment?